Refund policy

Explore Bosnia- Istrazi Bosnu Refund, and Cancellation Policy, Updated March 29, 2023

You enter into a booking with us when we issue our Booking Confirmation and payment is received, the customer is subject to various cancellation penalties as described in the confirmation documents and herein. Once a package and/or travel is confirmed, refund requests are reviewed on a case-by-case basis; refunds for unused portions of Packages, if any, may not be available and are generally subject to the rules herein and those of the vendors who supply the various portions of the package.

We strongly recommend and it is our experience that travel insurance should be purchased to cover potential risks that may impede the customer’s ability to travel. The customer agrees that travel carries risks that cannot be fully anticipated, and the customer understands and accepts responsibility for those risks and hereby indemnifies us for any and all responsibility and liability associated with those risks.

Cancellations and refund

If you wish to cancel or amend all or part of your booking, you should advise us by email at the following address info@explore-bosnia.com as soon as possible. A cancellation or amendment is effective only when received in writing by the company from the person that has signed this document and confirmed the booking. The following scale of cancellation charges will apply:

• Your deposit is non-refundable and is transferable only (subject to the below-noted Cancellations and Refunds Policy rules
• Cancellation up to 49 days prior to tour departure will result in 75% of the tour package price (per paying person)
• Cancellation within 14 days or less of tour departure will result in 100% of the total invoiced package price (per paying person) Please note for certain travel arrangements e.g., transport providers and accommodation in peak travel times, the cancellation charge may be higher than those shown. In certain cases, a 100% cancellation fee applies as soon as the booking is made and the tickets are issued. Please ask for full details of cancellation charges and refund policy at the time of booking. We strongly recommend all travelers take out travel insurance that includes cover against irrecoverable costs. Additionally, you will remain responsible for the full amount of your insurance premium, and this will not be refunded in the event of cancellation.

1. Cancellations and Refunds Policy by Explore Bosnia – Istraži Bosnu

Explore-Bosnia recommends that reservations be made as early as possible to avoid disappointments since bookings are subject to availability at the time of reservation.  A deposit (the “Deposit”) is required at the time of booking or otherwise as provided herein or pursuant to the agreement. When you make your booking you must pay a deposit of at least 30% per person of your selected travel arrangements. The balance of the price of your travel arrangements must be paid at least 60 days before your departure date. In certain cases, we may request full payment more than 60 days before departure where, for example, airlines require full payment on booking. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time, we shall retain your deposit.

While it is unlikely, Explore Bosnia – Istraži Bosnu does reserve the right to cancel a tour prior to departure. Should this happen, Explore Bosnia-Istrazi Bosnu will make every effort to put you on another departure date. If an alternate cannot be found, a full refund will be made. We cannot be held responsible for penalties incurred if you have secured your own airfare.

Cancellation Made Within                                        * Refund Policy

If the trip is canceled more than 50 days prior to the tour start.

• The deposit can be transferred to a new booking made within 12 months of the date the original booking was canceled.  Any remaining balance will be refunded.
• This excludes all non-refundable costs as set out in clause 2b below (for example international and domestic flights and local services).

50 Days Prior to the Departure Date

• *Deposit can be transferred to a new booking made within 12 months of the date the original booking was canceled.  Any remaining balance will be refunded.
• This excludes all non-refundable costs as set out in clause 2b below (for example international and domestic flights and local services).

Between 49 and 21 days

• *Deposit can be transferred to a new booking made within 12 months of the date the original booking was canceled.  75 % of any remaining balance will be refunded.
• This excludes all non-refundable costs as set out in clause 2b below (for example international and domestic flights and local services).

Between 20 and 15 days

• *Deposit can be transferred to a new booking made within 12 months of the date the original booking was canceled.  50 % of any remaining balance will be refunded.
• This excludes all non-refundable costs as set out in clause 2b below (for example international and domestic flights and local services).

Certain trips may involve different cancellation charges; you will be advised if this is applicable to your holiday during the booking process.

• Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and travel service start date.
• The notification day and departure day are NOT counted. E.g., If the tour departure day is April 4th, we receive the official cancellation request on April 1st, it will be counted as 2 days prior to the departure date.
• If a tour is scheduled to depart within the next 6 days, we will not change a traveler’s departure date and will not offer a refund.
• All cancellations must be made directly with Explore Bosnia – Istraži Bosnu, not with tour providers.
• In most cases, reservations paid by wire transfer, cash deposit, or money order/traveler’s check/cashier’s check will be refunded via wire transfer or check. For refunds processed by wire transfer, any associated wire transfer fee will be deducted from the overall refund amount.
• For refunds processed by credit card or PayPal, there will be a 6% transaction fee that will be deducted from the overall refund amount. The refund amount can also be credited directly to your account for future bookings with a 1% transaction fee.

2. Brief Summary:

a) What CAN be Refunded:

• Some tours may require a minimum number of travelers to operate. The affected traveler will be fully refunded or may choose a similar tour product as a substitute. Should this occur, it would be under very rare circumstances.
• Please note that the product substitute chosen by the traveler may be more expensive than the original product and therefore may be subject to an additional cost.
• Any additional refunds based on extenuating circumstances will depend on the individual tour operator.

b) What CAN NOT be Refunded:

• All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.
• No refund will be given for any portions of the tour unused by the traveler after tour departure regardless of circumstances.
• Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price.
• Hotel extensions and Instant Confirmation products (admission tickets, city passes, etc.) cannot be exchanged or refunded once confirmed.

3. Free Cancellation:

Single-Day Tours/Activities*:  Cancel at least 10 Days in advance of the start date of the experience for a full refund.

• Admission tickets/passes, or skip-the-line tickets are excluded. Please check special notes as some tours are non-refundable.

Notes: Your deposit is non-refundable and is transferable only  (subject to the above-noted Cancellations and Refunds Policy rules  If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges; as stated, certain travel arrangements are non-refundable and are subject to higher cancellation charges and could incur a cancellation charge of up to 100% of that part of the arrangements from the moment the booking is confirmed.

You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund.

For the purposes of these terms and conditions “unavoidable and extraordinary circumstances” are events that neither we nor the suppliers of any service(s) in question could, even with all due care, foresee or avoid and include, without limitation; war (whether actual or threatened), civil unrest, riot, strife, terrorist activity and/or its consequences or the threat of such activity, health risks, infectious disease, epidemics and pandemics and government measures to combat such outbreaks, riot, the act of any government or other national or local authority or the act of any airport, port or river authorities, unforeseeable technical problems with transport, airport, port or airspace closure restriction or congestion; flight or other travel restrictions imposed by any government, regulatory authority or other third party; industrial dispute, sanctions, lock closure, natural or nuclear disaster, fire, flood, adverse weather conditions, volcanic eruption, chemical or biological disaster and all similar events outside our or the concerned supplier’s control.

For more information, please visit our Terms and Conditions page https://explore-bosnia.com//Terms and conditions.