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Explore Bosnia – Istraži Bosnu is committed to our client’s privacy and security and to taking steps designed to secure your personal and financial information. We believe your private details should be kept just that and when you share personal information with us, we will make all reasonable endeavours to keep your details secure and private. We are committed to ensuring that your personal information is protected.
Explore Bosnia – Istraži Bosnu understands that privacy is important to you and wants your experience when dealing with us to be as enjoyable and safe as possible. This policy describes who Explore Bosnia – Istraži Bosnu is and how it handles your personal information generally as well as when you use our website.
The type of personal information we collect
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable. Generally Explore Bosnia – Istraži Bosnu does not collect sensitive information about you such as details of your race, political beliefs, religion or health. However depending on the products and service you ask us to provide, we maybe required to collect some sensitive information when we are providing you with specialized services.
We will ask for a broad range of personal information which is necessary for us to provide you with our services. The type of personal information we ask for will depend on which of the travel products with Explore Bosnia – Istraži Bosnu you book on and the type of product or service you choose.
If we are not able to collect personal information about you we may not be able to provide you with the products, services or assistance you require. The collection, use or disclosure of your personal information is needed to provide these.
We will generally ask for the following types of personal information:
• name, address , email and contact details;
• date and place of birth;
• information about your use of our product or service
Depending on the product or service you choose, you may also be asked other types of personal information such as:
• insurance- travel
• Passport number
• Credit card details
Ways we collect your personal information
We collect your personal information:
• by using written forms;
• through contact over the telephone, your mobile or other messaging technology;
• via the internet, including websites and social media; and/or
• in person to person contact
• Through subscription and entry forms
• Booking forms and requests for further information
• Emails, response devices
Purposes of collection of personal information
We collect your personal information so we can:
• identify you and provide you with our products and services including notifying you about new products, services and promotions from time to time.
• understand your requirements and provide you with a product or service;
• set up, administer and manage our products and services,
• get a better understanding of you, your needs, your behaviors and how you interact with us, so we can engage in product and service research, development and business strategy including managing the delivery of our services and products via the ways we communicate with you.
Use and disclosure
We use and disclose your personal information for the purposes we collected it. Please refer to “Purposes of collection of personal information” section to understand what these purposes may be.
As a travel agency, Explore Bosnia – Istraži Bosnu offers products and services on behalf of a number of other providers including but not limited to cruise lines and insurance companies. Explore Bosnia – Istraži Bosnu maybe required to disclose your Personal Information to these providers to enable them to provide you with their services and to assist in making your experience a satisfying one. As these providers require this Personal Information when making your booking, if it is not provided we will not be able to finalise your booking.
The personally identifiable information we collect about you is stored in limited access servers. We will maintain to protect the security of these servers and your personally identifiable information.
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing https://explore-bosnia.com/ and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.
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